About The Crafty Hen

Nestled in a charming South Yorkshire village, The Crafty Hen is the brainchild of Jane, a passionate artisan with a deep love for personalized memorabilia. With a heart that adores horses, cats, and all creatures great and small, Jane's journey to create The Crafty Hen began with a vision of spreading warmth and heartfelt connection through her creations.

Our Inspiration:

The Crafty Hen is a testament to Jane's boundless enthusiasm for crafting. Jane's love for horses, cats, and animals of every kind ignited her desire to create meaningful, personalized gifts that celebrate the beauty of these beings. Her personal connection to these creatures forms the heart and soul of The Crafty Hen.

Our Story:

Founded in the picturesque South Yorkshire countryside, The Crafty Hen is not just an online gift shop; it's a labour of love. Jane's dream of sharing her passion for crafting with the world has blossomed into a haven for those who appreciate the charm of personalized memorabilia and the magic of animals.

Why Choose The Crafty Hen:

Personalized Treasures: Every gift at The Crafty Hen is crafted with a personal touch. We believe that the best gifts are the ones that carry a piece of your heart.

Animal Lover's Haven: If you adore animals as much as we do, you'll find a special place in your heart for our collection, which pays homage to the magnificence of horses, the grace of cats, and the wonder of all creatures.

From Our Home to Yours: The Crafty Hen's offerings are a reflection of our values and a piece of our beloved South Yorkshire village, now shared with you.

Get in Touch:

Jane and The Crafty Hen team are always excited to connect with kindred spirits who share a love for personalized gifts and a soft spot for animals. Whether you're in search of the perfect present or simply want to discuss your favorite furry friends, feel free to reach out to us at thecraftyhenuk@gmail.com. We'd love to hear from you!

Thank you for choosing The Crafty Hen as your destination for heartfelt, personalized gifts and for joining us in celebrating the beauty of animals and the joy of crafting.

Refunds and Returns Policy

At The Crafty Hen, we are committed to providing the highest quality craft supplies and personalized items to our valued customers. We understand that sometimes, despite our best efforts, you may need to return a product. This policy outlines our guidelines for refunds and returns to ensure a seamless and fair process for both personalized and non-personalized goods.

1. Returns Eligibility:

1.1 Non-Personalized Goods:

• You may return non-personalized items within 30 days of the delivery date.
• Items must be in their original condition, unopened, and with all original packaging intact.

1.2 Personalized Goods:

• Due to the custom nature of personalized items, we cannot accept returns unless the product is damaged or there is an error on our part. Please double-check your personalization details during the order process.

2. Refunds:

2.1 Non-Personalized Goods:

• Upon receiving and inspecting your returned item, we will issue a refund to the original payment method.
• Shipping costs are non-refundable.

2.2 Personalized Goods:

• If there is an error in the personalization details or if the product is damaged upon arrival, please contact our customer support team within 7 days of receiving the item.
• We will offer a replacement or issue a refund based on the specific circumstances.

3. Return Process:

3.1 Non-Personalized Goods:

• To initiate a return, please contact our customer support team at thecraftyhenuk@gmail.com with your order number and reason for return.
• After receiving approval, securely package the item and return it to the address provided by our customer support team.
• Please use a trackable shipping method to ensure the safe return of your item.

3.2 Personalized Goods:

• If there is an issue with a personalized item, contact our customer support team at thecraftyhenuk@gmail.com within 7 days of receiving the item.
• Provide clear photos of the issue for our assessment.
• We will work with you to find a suitable solution, which may include a replacement or refund.

4. Exclusions:

• We do not accept returns or issue refunds for items damaged due to misuse, neglect, or improper handling.
• Custom-made, one-of-a-kind, or special-order items may not be eligible for returns or refunds.

5. Processing Time:

• Refunds will be processed within [X] business days of receiving the returned item.
• Please allow additional time for the refund to appear in your bank or credit card statement, as processing times may vary by financial institution.

We appreciate your trust in The Crafty Hen and strive to ensure your complete satisfaction. If you have any questions or concerns regarding our refunds and returns policy, please feel free to contact our customer support team at [customer support email]. Your happiness with your purchases is our top priority.

Terms of Service

Welcome to The Crafty Hen! We appreciate your interest in our online craft shop. These Terms of Service outline the terms and conditions that govern your use of our website and the services we provide. By accessing and using our website, you agree to abide by these terms. Please read them carefully.

1. Acceptance of Terms:

By using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website.

2. Changes to Terms:

We reserve the right to modify, update, or change these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after such changes constitute your acceptance of the modified terms.

3. Privacy Policy:

Your use of our website is also governed by our Privacy Policy, which can be accessed on our website. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

4. User Accounts:

To access certain features or services on our website, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

5. Use of Content:

The content on our website, including but not limited to text, images, graphics, and other materials, is protected by copyright and other intellectual property rights. You may not use our content for commercial purposes without our express written consent.

6. Ordering and Payment:

When you place an order on our website, you agree to provide accurate and complete information, including billing and shipping details. We accept payment through accepted payment methods. By placing an order, you agree to pay all charges and fees associated with your order.

7. Shipping and Delivery:

Shipping and delivery details are outlined in our Shipping Policy, which can be accessed on our website. Please review this policy for information regarding shipping methods, fees, and delivery times.

8. Returns and Refunds:

Our Returns and Refunds Policy is provided separately on our website. Please refer to this policy for information on returning products and seeking refunds.

9. Limitation of Liability:

We are not responsible for any direct, indirect, incidental, or consequential damages resulting from your use of our website or any products or services purchased from us.

10. Termination:

We reserve the right to terminate your access to our website at any time, with or without notice, for any violation of these Terms of Service.

11. Governing Law:

These Terms of Service are governed by and construed in accordance with the laws of the UK, without regard to its conflict of law principles.

12. Contact Us:

If you have any questions or concerns regarding these Terms of Service, please contact us at thecraftyhenuk@gmail.com.

Thank you for choosing The Crafty Hen. We hope you enjoy your experience on our website, and we look forward to serving your crafting needs.